Location: Nagpur , Maharashtra , India
Salary: 15000/-
Description:
We are seeking a highly motivated and detail-oriented Customer Support Associate to join our team. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to resolve issues efficiently. As a Customer Support Associate, you will be the first point of contact for our customers, helping them navigate our products and services, addressing their concerns, and ensuring a positive experience.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve customer issues efficiently, including troubleshooting and providing solutions.
Maintain a high level of product knowledge to assist customers effectively.
Document and track customer interactions and resolutions in the customer support system.
Escalate complex issues to appropriate teams or supervisors when necessary.
Provide feedback to the product and development teams to improve customer experience.
Maintain a positive and empathetic attitude towards customers at all times.
Collaborate with team members to achieve high customer satisfaction and meet service level agreements (SLAs).
Qualifications:
High School Diploma or equivalent; a Bachelor’s degree is a plus.
Proven experience in a customer support role or related field.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with customer service software and tools.
Ability to work independently and as part of a team.
Patience and a positive attitude towards handling customer concerns.
Flexibility to work in shifts, including evenings and weekends, if required.
Preferred Skills:
Experience in using CRM software (e.g., Zendesk, Salesforce).
Knowledge of [industry-specific software/tools relevant to your business].
Bilingual or multilingual abilities are an advantage.