Location: Nagpur , Maharashtra , India
Salary: 30000/-
Description:
As a Customer Care Executive, you will be responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will serve as the first point of contact for customers and play a crucial role in building strong relationships and maintaining the company's reputation for outstanding customer support.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries from customers, providing prompt and accurate information.
Issue Resolution: Identify customer needs and provide solutions or escalate issues to the appropriate department for resolution.
Customer Relationship Management: Build and maintain strong relationships with customers by offering personalized service and support.
Product Knowledge: Stay updated on the company’s products, services, and promotions to effectively address customer queries and concerns.
Documentation: Accurately document customer interactions, inquiries, and issues in the CRM system.
Feedback Collection: Gather customer feedback and provide insights to improve customer service processes and overall customer experience.
Team Collaboration: Work closely with other departments, such as Sales, Technical Support, and Operations, to ensure customer issues are resolved efficiently.
Compliance: Adhere to company policies, procedures, and legal requirements to maintain data security and customer confidentiality.
Qualifications:
Education: Bachelor's degree in any discipline (preferred but not mandatory).
Experience: 1-2 years of experience in customer service, call center, or related field.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and work under pressure.
Proficiency in using CRM software and MS Office.
Ability to work in a team and maintain a positive attitude.
Key Competencies:
Customer Focus: A genuine interest in helping customers and resolving their issues.
Adaptability: Ability to quickly adapt to changes in processes, products, or customer demands.
Time Management: Efficiently manage time and prioritize tasks to meet deadlines.