Location: Nagpur , Maharashtra , India
Salary: 20000/-
Description:
We are looking for a dedicated and empathetic Customer Care Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing top-notch support. You will play a key role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
Provide accurate information about products, services, and company policies to customers.
Resolve customer issues and complaints effectively, aiming for first-contact resolution when possible.
Process orders, returns, and exchanges, and assist with account management tasks.
Document customer interactions and maintain accurate records in the customer management system.
Identify and escalate complex issues or feedback to the appropriate departments for resolution.
Follow up with customers to ensure that their issues have been resolved to their satisfaction.
Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
Contribute to the development of customer care processes and best practices.
Required Qualifications:
High school diploma or equivalent; a degree in business, communications, or a related field is a plus.
Previous experience in a customer service or support role is preferred but not required.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Proficiency in using customer service software and Microsoft Office Suite.
Strong attention to detail and organizational skills.
Preferred Qualifications:
Experience with CRM systems (e.g., Salesforce, Zendesk) and other customer support tools.
Bilingual or multilingual abilities.
Knowledge of [specific industry or products/services if relevant].