Location: Nagpur , Maharashtra , India
Salary: 15000/-
Description:
We are looking for a dedicated and enthusiastic Domestic Telecaller to join our team. As a Domestic Telecaller, you will be responsible for making outbound calls to individuals within the country, promoting our products and services, and handling customer inquiries. The role involves building relationships with clients, addressing their needs, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Conduct outbound calls to potential and existing customers across the country.
Promote and sell company products or services in line with customer needs.
Address customer queries, provide information, and resolve issues in a professional manner.
Maintain accurate records of all customer interactions and sales activities in the CRM system.
Follow up with leads and convert them into sales opportunities.
Meet or exceed daily, weekly, and monthly call and sales targets.
Provide feedback on customer interactions, market trends, and potential improvements to processes.
Adhere to company policies and procedures while maintaining a positive and professional demeanor.
Qualifications:
High school diploma or equivalent; a degree in business, marketing, or a related field is an advantage.
Previous experience in telecalling, sales, or customer service is preferred but not required.
Excellent communication skills with a clear and pleasant phone voice.
Strong ability to build rapport with customers and handle objections effectively.
Proficient in using CRM software and other telecalling tools.
Ability to manage time effectively and work independently.
Positive attitude with a strong focus on achieving goals and targets.
Skills:
Effective sales and negotiation techniques
Active listening and problem-solving skills
Strong organizational and time management abilities
Knowledge of telecalling processes and customer service best practices
Ability to work in a dynamic and fast-paced environment